Consumer Loan Specialist

About the Role:

We are seeking a highly motivated and customer-focused Consumer Loan Specialist to join our team at Republic Finance. As a key member of our branch, you will be responsible for originating consumer loans, completing loan applications, and developing strong customer relationships.

Key Responsibilities:

• Originate new loan business with new and existing customers
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants
• Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans
• Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks
• Consistently meets or exceeds loan goals
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
• Apply analytical skills to quickly and efficiently resolve any customer issues
• Process insurance claims, follow-ups, and payments daily and maintain insurance log
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution

Requirements:

• High school diploma or equivalent
• Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based)
• Professional demeanor, positive attitude, strong communication, and customer relations skills
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment
• Ability to successfully navigate priorities while paying close attention to details
• Basic computer skills and familiarity with Windows & Microsoft Office
• Ability to meet our acceptable standards for criminal background history, credit history, and pass a pre-employment drug screen
• Ability to meet the eligibility requirements for insurance licensing in order to sell voluntary insurance products

Benefits:

• Competitive compensation and benefits package
• Health, Dental, and Vision Insurance
• 15 days of Paid Time Off (PTO) to start
• 1 additional personal day
• 401k employer match
• Company-provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support

About Republic Finance:

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US and we continue to expand into new states each year. Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance.