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**Shift Leader
2 months ago
About Border Foods LLC
Border Foods LLC is a leading privately held Taco Bell franchisee in America, committed to delivering exceptional customer experiences and fostering a positive work environment. We are seeking a highly motivated and experienced Shift Leader to join our team.
Job Summary
The Shift Leader is responsible for the overall operation of the restaurant, ensuring seamless execution of our Core Values: Accountability, Integrity, Family, Excellence, Teamwork, and Empowerment. This role requires strong leadership and communication skills, with a focus on building a high-performing team that consistently delivers great food and exceptional customer service.
Key Responsibilities
- Accountability & Integrity:
- Consistently demonstrate integrity in actions and expectations
- Guide team members to ensure they complete all assigned duties and serve safe, quality food in a friendly manner
- Schedule and deploy the team correctly
- Monitor team member performance and hold them accountable for standards and expectations
- Ensure a quality customer experience by driving fast and friendly service
- Maintain the point of sale system by reporting system failures and verifying download accuracy
- Ensure health and safety standards are met
- Adhere to all local, state, and federal laws and guidelines
- Family & Teamwork:
- Create unity in the team by building cross-functional relationships
- Respond to team member questions and resolve employee issues in a timely manner
- Provide a restaurant that is a safe place for team members to work and customers to visit
- Able to navigate challenging situations and provide appropriate guidance
- Motivate and support the team through active listening and effective communication
- Represent Border Foods in handling customer complaints and/or issues, demonstrating a sincere approach and desire to find a solution
- Instill a recognition culture that creates a positive work environment
- Excellence:
- Develop short-term and long-term strategies for restaurant success
- Deliver profit by utilizing and interpreting the P&L to make financial adjustments
- Sourcing, hiring, and developing excellent team members
- Conduct new hire orientation and develop training plans for each new hire
- Minimize loss through strict observance of cash handling policies, proper training of team members, and compliance with accounting/banking requirements
- Empowerment:
- Provide learning and development opportunities for all team members
- Consistently demonstrate active and timely coaching capabilities
- Seek and share ideas to help others succeed
Requirements
- Must be at least 18 years of age
- High school diploma or equivalent
Physical Demands
The physical demands for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodation.
Border Foods LLC is an Equal Opportunity Employer and does not discriminate based on gender identity or sexual orientation.