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Tier III IT Support Engineer

3 weeks ago

Fort Meade, Maryland, United States Global Enterprise Services, LLC Full time
Job Overview
The successful candidate will have a solid understanding of desktop hardware and software systems, as well as excellent communication and problem-solving skills. As a Tier III Desktop Hardware Engineer, you will be responsible for providing third-tier support to end-users and interacting with various teams to resolve complex technical issues.

About the Position
This is an exciting opportunity to work on a variety of projects and contribute to the success of our DISA DES program. You will have the chance to collaborate with experienced professionals, develop your skills, and take on new challenges.

Responsibilities
* Experience supporting Windows 10 and MS Office 2016
* Experience using Remedy or a similar ticketing system
* Highly skilled at explaining technical subjects to non-technical and technical customers
* Expert in STIGs, Policy and Procedures for PC Techs

Requirements
* High School Diploma or equivalent
* 3+ years of applicable work experience
* ITIL, HDI, or Windows 10 MCTS certification
* Remedy/ServiceNow experience
* Security+ CE (or appropriate DoDM 8570 Baseline Certification)

Compensation
Estimated salary: $95,000 - $125,000 per year