Customer Service Representative
2 weeks ago
Job Title: Call Center Representative
Job Summary:
Fresh Form Draft is seeking a skilled Call Center Representative to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing product and service information.
Responsibilities:
* Answer inbound customer calls and provide accurate and helpful information
* Resolve customer complaints and escalate issues when necessary
* Document customer interactions and maintain accurate records
* Meet or exceed performance goals related to call volume, customer satisfaction, and resolution times
Requirements:
* Strong verbal and written communication skills
* Excellent problem-solving abilities
* Ability to work well in a fast-paced environment
* Basic computer skills and familiarity with customer service software
* Attention to detail and ability to multitask
What We Offer:
* Competitive salary with performance-based incentives
* Comprehensive health, dental, and vision insurance
* Paid time off and holidays
* Training and professional development opportunities
* A supportive and team-oriented work environment
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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