Case Manager/Lead Case Manager

4 days ago

Anchorage, Alaska, United States Cook Inlet Tribal Council Inc Full time
Descripción del Puesto

El Administrador de Casos/ Administrador Lider de Casos proporciona apoyo y asistencia a los clientes del Alaska Native Justice Center (ANJC). Este puesto trabaja estrechamente con el personal del ANJC, incluyendo abogados y paralegales. Nuestra equipo ofrece servicios legales civiles a víctimas y supervivientes de violencia doméstica, agresión sexual, tráfico de personas, violencia de citas y acoso. El Administrador de Casos/ Administrador Lider de Casos ofrece apoyo y asistencia para garantizar un trato justo y equitativo para todos los clientes, especialmente Alaska Nativos y Americanos Indígenas, en el sistema judicial. Las responsabilidades del Administrador de Casos incluyen proporcionar servicios de apoyo a víctimas de agresión sexual, violencia doméstica, violencia de citas, acoso y tráfico de personas, víctimas de delitos y a familiares no ofensivos de víctimas de ciertos delitos. El Administrador de Casos/ Administrador Lider de Casos requiere experiencia en gestión de casos, comunicación y interacción efectiva en situaciones interculturales, y un compromiso con el trabajo de equidad racial.

Responsabilidades y Funciones
  • Proporcionar asistencia a posibles participantes y personas que se presentan en el proceso de admisión del ANJC.
  • Proporcionar servicios de gestión de casos a los participantes del ANJC.
  • Coordinar con proveedores comunitarios para referir servicios a los participantes, incluyendo pero no limitado a: recursos para vivienda, empleo, comida, ropa, atención médica, salud mental y tratamiento de abuso de sustancias.
  • Desarrollar y asistir con el apoyo técnico y educativo a los participantes, que incluye pero no se limita a la presentación de documentos judiciales y la investigación.
  • Obtener registros judiciales, proporcionar acompañamiento judicial y trabajar de manera efectiva con participantes diversos, proveedores y partes interesadas.
  • Asistir en la organización de reuniones con socios comunitarios.
  • Coordinar eventos y actividades de promoción del programa.
  • Desarrollar y presentar capacitaciones y presentaciones relacionadas con el programa.
  • Desarrollar y mantener relaciones externas con proveedores locales.
  • Trabajar con socios organizacionales para desarrollar informes narrativos del programa.
  • Participar en eventos de promoción comunitaria para aumentar la conciencia del ANJC.
  • Obtener, rastrear y documentar toda la información relevante para fines de informes.
  • Coordinar con la dirección para monitorear información requerida por los fondos y procesos de planificación estratégica.
  • Participar en reuniones y webinars comunitarios programados según sea necesario.
  • Asistir y participar activamente en reuniones y capacitaciones del departamento programadas.
  • Llenar en ausencia de personal cuando sea necesario.
  • Mantener la confidencialidad según las regulaciones, políticas y procedimientos aplicables.
  • Coordinar y asistir con otros programas del ANJC.
  • Realizar todas las tareas relacionadas asignadas.
  • Desarrollar y asignar listas de presentación para todos los administradores de casos/navegadores.
  • Asistir con las revisiones anuales de documentos internos y procesos.
  • Responsable de la gestión de casos con mayor complejidad.
  • Asistir con todas las estructuras de informes.
  • Asistir a reuniones de alto nivel con partes interesadas comunitarias.
Requisitos del Puesto
  • Excelentes habilidades de comunicación verbal y escrita.
  • Capacidad demostrada para coordinar múltiples actividades.
  • Habilidades organizativas y de gestión del tiempo sólidas.
  • Capacidad demostrada para manejar situaciones de crisis y tomar juicios sólidos.
  • Habilidades de servicio al cliente excelentes.
  • Capacidad demostrada para trabajar en un ambiente de equipo.
  • Conocimiento de técnicas de entrevista motivacional.
  • Conocimiento y comprensión demostrados de las necesidades sociales, de salud, educativas, de capacitación y culturales de las comunidades Alaska Nativas y Americanas Indígenas.
  • Capacidad demostrada para mantener la confidencialidad.
  • Conocimiento y comprensión de la violencia doméstica/agresión sexual, violencia de citas, tráfico de personas y víctimas de delitos.
  • Conocimiento de la cultura y recursos de Alaska Nativos y Americanos Indígenas.
Competencias Mínimas
  • CITC Valores, Profesionalismo, Inteligencia Emocional, Resolución de Problemas/Pensamiento Crítico, Habilidades de Comunicación
Requisitos Mínimos
  • Administrador de Casos
    • Asociado en Servicios Humanos, Consejería, Trabajo Social o Educación Vocacional y/o campo relacionado. La experiencia relevante puede sustituir el requisito educativo en una base año por año.
    • Tres años de experiencia en servicios sociales, desarrollo laboral, consejería vocacional o educación, o experiencia relacionada.
  • Administrador Lider de Casos
    • Grado en Servicios Humanos, Consejería, Trabajo Social o Educación Vocacional y/o campo relacionado. La experiencia relevante puede sustituir el requisito educativo en una base año por año.
    • Cinco años de experiencia en servicios sociales, desarrollo laboral, consejería vocacional o educación, o experiencia relacionada.
  • Requisitos Mínimos en todos los Niveles
    • Licencia de conducir válida de Alaska y asegurable bajo la póliza de automóvil del CITC, que requiere que el conductor tenga al menos 21 años de edad; tener transporte confiable y estar dispuesto/a a viajar.
    • El empleo continuo está sujeto a los resultados de una verificación de antecedentes estatal y federal.
    • Deberá estar dispuesto/a y capaz de viajar.
    Requisitos Físicos
    • Trabaja principalmente en un entorno de oficina, con períodos prolongados en una mesa y en un computadora.

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