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Senior Client Service Manager

2 months ago

Pearland, Texas, United States GGB - Global Full time
About the Role

We are seeking a highly skilled and experienced Client Service Manager to join our team at GGB - Global. As a key member of our global brokerage team, you will be responsible for providing exceptional client service and support to our clients.

Key Responsibilities
  • Assist the Client Service Director in managing client relationships and providing day-to-day support to clients.
  • Proactively coordinate renewal cycles to ensure all necessary steps are completed in a timely fashion.
  • Answer client questions on applications and requested renewal information.
  • Communicate and maintain good working relationships with markets.
  • Assist in preparing renewal strategy documents and proposals.
  • Prepare and/or check market submissions.
  • Analyze quotes from carriers and negotiate terms and conditions.
  • Responsible for binding of renewal coverage and the accuracy of programs that are bound.
  • Process certificates, endorsements, invoices, policies, endorsements, and audits.
  • Responsible for certificates, endorsements, audits, invoicing, and policy checking.
  • Provide a high level of day-to-day technical support to the team.
  • Ensure that all documentation is received on a timely basis and is accurate.
  • Manage policy and endorsement follow up system, including maintaining reminder system.
  • Prepare proposals and presentations to existing clients and prospective new clients.
  • Navigate carriers' web sites to obtain endorsements, loss runs, renewal policies, and invoices.
  • Communicate with markets for renewal policies, endorsement requests, and invoices.
  • Assist other team members to balance workloads when needed.
  • Provide backup for other team members during their absence.
  • Undertake various duties as assigned.
Requirements
  • Current Property and Casualty License.
  • Bachelor's degree with 5+ years client service and/or claims management experience-OR-High School degree/GED with 10+ years client service and/or claims management experience.
Preferred Qualifications
  • Commercial (property/casualty) insurance knowledge and experience managing client relationships.
  • Solid financial acumen.
Behaviors
  • Proficient in using technology as a tool to maximize productivity and quality.
  • Strong written and verbal communication skills.
  • Comfortably engage others in consultative discussion.
  • Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.