Wealth Management Service Associate

5 days ago


West Jordan, Utah, United States Mountain America Credit Union Full time
Job Summary

As a Service Associate with Mountain America Credit Union, you will play a vital role in assisting Wealth Advisors by providing exceptional customer service, answering calls, scheduling appointments, and managing tasks. You will also be responsible for processing paperwork, managing member interactions, and interacting with third-party calls. This role requires a strong knowledge of Mountain America Investment Services products, processes, regulations, and services.

Key Responsibilities
  • Provide quality service to credit union members, support teams, and third parties to resolve investment questions and enhance financial relationships with Mountain America members.
  • Perform tasks for advisors and members in a timely manner, including but not limited to: move money requests, check processing, account opening and closing, funds liquidation, RMD requests, QCD distributions, trade management, scheduling appointments, communications to third parties, voicemail, and inbox management.
  • Perform investment operations solutions working with our Broker Dealer.
  • Ability to adhere to and comply with FINRA, SEC, and Broker Dealer regulations.
  • Resolves, investigates, and notifies individuals of notifications that need to be completed in a timely manner.
  • Completes compliance reports and review monthly, quarterly, and annually to ensure compliance with MACU and our Broker Dealer.
  • Assist with advisor calendar management and appointment scheduling, including but not limited to booking, changing, canceling, confirming appointments.
  • Works with Broker Dealer to complete investment trades with members on the phone or at the request of the advisor.
  • Record all interactions and resolution efforts in the CRM program.
  • Provides support and servicing for investment inquiries.
  • Works closely with deposit operations concerning IRAs, Trusts, POAs, RMDs, and other retirement documents and accounts.
  • Assists advisors in processing paperwork to ensure in-good order status to create a seamless member experience.
  • Maintains a detailed knowledge of Investment products, processes, and current promotions through ongoing training, department updates, Knowledge Center instructions, and credit union and broker/dealer communications.
  • Educates callers on Mountain America Investment Services processes and regulations, as it pertains to individual requests.
  • Follows all company policy and procedures of the credit union and the broker/dealer, builds and maintains a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing questions or concerns.
Requirements
  • Minimum of 1 year working in a related financial experience or accepted into an accredited business or related university program.
  • Minimum of 1 year in customer service.
  • Minimum of 1 year working in investments (preferred).
  • Bachelor's degree in business, finance, or related field from an accredited institution (education will be verified) or accepted into an accredited business program at a university or accredited educational institution with expected graduation 18 months or less from start date of employment.
  • SIE (Securities Industry Essentials), Life Insurance, Series 7, and Series 66 preferred and encouraged, willing to sponsor after 3 months of employment and satisfactory performance.
Working Conditions

This role requires the ability to work in a moderate noise environment, with occasional standing, walking, kneeling, and crouching. The ability to lift up to 10 pounds consistently and up to 25 pounds occasionally is also required.


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