Healthcare Operations Manager

2 weeks ago


IL United States TAPESTRY 360 HEALTH Full time
Job Summary

We are seeking a highly skilled and experienced Healthcare Operations Manager to oversee the day-to-day activities of our Integrated Health Centers. The successful candidate will be responsible for managing a team of healthcare professionals, ensuring seamless patient care, and driving operational excellence.

Key Responsibilities
  • Team Management: Supervise and develop a team of Patient Support Specialists, Clinical Support Assistants, Medical Assistants, and other healthcare professionals to ensure excellent patient care and service.
  • Operational Oversight: Monitor and improve the flow of data collection, patient access, and registration processes to support program and agency objectives.
  • Staff Scheduling: Manage staff scheduling and ensure adequate coverage to optimize productivity and patient satisfaction.
  • Problem-Solving: Identify and resolve patient and provider issues, ensuring optimal patient satisfaction and reporting major issues to the Manager.
  • Electronic Health Record System: Work with colleagues to resolve EHRS issues and maintain a working knowledge of the system.
  • Office Environment: Ensure the office environment is maintained, including equipment and facilities, and train staff to use office equipment.
  • Communication: Regularly communicate with the Collaborative Care Director about operational issues, including productivity, safety, patient satisfaction, and quality.
  • Regulatory Compliance: Consult with the Collaborative Care Director to ensure OSHA and other regulatory compliance.
  • Reporting and Budgeting: Provide data to support budgetary decisions and assume responsibility for the accuracy, substance, and timeliness of reports and other work products.
Requirements
  • Education: Associate's degree and six years of experience working in a community health center or medical practice, with at least two years of supervisory experience.
  • Certifications: Certificate in Medical Practice Management, Associate Degree in Medical Practice Management, or Bachelor's Degree in Business or Health Administration preferred.
  • Language: Fluency in another language may be required and is always preferred.

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