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Mixologist - Top of the East

2 months ago

Portland, Maine, United States Aimbridge Hospitality Full time
Job Summary

We are seeking a skilled and experienced Bartender to join our team at the Westin Portland Harborview's 15th floor cocktail lounge, Top of the East. As a Bartender, you will be responsible for providing exceptional customer service, preparing and serving beverages and food, maintaining a clean and organized bar area, and ensuring a positive and welcoming experience for our guests.

Responsibilities
  • Greet guests in a friendly and professional manner, taking orders and serving beverages and food.
  • Prepare and serve a variety of drinks, including cocktails, wine, and beer, according to recipes and standards.
  • Prepare appetizers and food items according to recipes and standards.
  • Monitor seating in the lounge/bar area, ensuring all guests are served in a timely and efficient manner.
  • Compute bills and accept payment, tracking and balancing sales receipts.
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential problem(s).
  • Clean bars, work areas, and tables, as well as glasses, utensils, and bar equipment.
  • Maintain kitchen and lounge station by keeping area tidy, clean, and stocked.
  • Plan, organize, and control the operations of the lounge/bar area.
  • Inventory liquor, food supplies, and equipment weekly, ordering or requisitioning supplies as needed.
  • Ensure all temp logs and waste logs are maintained daily.
  • Receive, date, and examine foodstuffs and supplies to ensure quality and quantity meet established standards and specifications.
  • Ensure tips are reported properly for tax processing.
Requirements
  • 6 months to 1 year of related experience; fine dining or hotel bar experience preferred.
  • TiPS certification required (will be provided by the hotel within the first month of employment).
  • Ability to read, write, and speak the English language.
  • Ability to identify and resolve problems in a timely manner, develop alternative solutions, and use reason even when dealing with emotional topics.
  • Ability to manage difficult or emotional customer situations, including the ability to respond promptly to customer needs and requests for service and assistance.
  • Ability to maintain a high level of professionalism, treat others with respect and consideration regardless of their status or position.
  • Knowledge of and ability to appropriately interpret and follow policies and procedures.
  • Knowledge of and ability to adhere to safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
  • Ability to meet the demands of the work schedule, be at work and on time, and may occasionally require the ability to work outside of regularly scheduled hours.
Benefits
  • Competitive hourly rate + tips.
  • 401K retirement plan.
  • Short-term and long-term disability income.
  • Term life and AD&D insurance.
  • Medical, dental, and vision coverage.
  • Employee assistance program.
  • Employee recognition and reward programs.