Customer Service Associate

5 days ago


Nashville, Tennessee, United States Andrew Baudino - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Andrew Baudino - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Assist the customer service manager in promoting customer retention and establishing strong relationships with clients.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate clients about insurance options and promote the development of our business.
  • Collaborate with other agency team members to ensure seamless communication and efficient service delivery.
Requirements
  • Dedicated to customer service and able to effectively relate to clients, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist clients and coordinate with other agency team members.
  • Proactive in problem-solving and task-oriented with a focus on organization and urgency.
  • Experience with Microsoft Office programs such as Outlook, Teams, and Excel is preferred.
Benefits
  • Hourly pay plus commission/bonus.
  • Base pay increases at growth checkpoints.
  • Growth potential and opportunity for advancement within the office, including full-time employment.
  • Valuable career-building experience.
  • Holidays, nights, and weekends off.


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