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Drop Team Operations Manager

2 months ago

Lawton, Oklahoma, United States Apache Casino Hotel Full time
Job Summary

We are seeking a highly skilled and experienced Drop Team Operations Manager to join our team at Apache Casino Hotel. As a key member of our operations team, you will be responsible for managing all aspects of the drop team operation, ensuring compliance with regulatory requirements, and providing exceptional customer service to our guests.

Key Responsibilities
  • Manage the drop team operation, including supervising team members, coordinating drop procedures, and ensuring accurate and timely processing of cash and chips.
  • Develop and implement procedures to ensure compliance with regulatory requirements, internal policies, and internal control protocols.
  • Provide coaching, counseling, and recommendations for recognition to encourage excellent performance in all areas.
  • Investigate team member complaints and report findings to the Director of Finance.
  • Be available to work weekdays, weekends, and holidays as needed.
  • Issue written and oral instructions for duty assignments, examining work for exactness, neatness, and conformance to policies and procedures.
  • Maintain adequate staffing levels on the drop team by interviewing, selecting, and training as required.
  • Perform other related duties as may be assigned by the Director of Finance.
Requirements
  • Bachelor's degree in business administration or related field preferred.
  • Minimum of two years in casino hard or soft count operations.
  • Prior supervisory experience.
  • Requires the knowledge, skills, and abilities to work with personal computers, player tracking card systems, gaming devices, safety equipment, etc.
  • Strong leadership skills and customer service orientation required.
  • Must be able to work effectively with peers, staff members, and regulatory agency personnel.
  • Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of finance/cage related management, information and reporting systems preferred.
  • Strong written and oral communication skills required.
  • Ability to solve problems and deal with a variety of situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Must be able to obtain a Gaming License from the Fort Sill Apache Gaming Commission.
Working Environment

The selected candidate will be required to work in a fast-paced casino environment, with regular exposure to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting.