Account Resolution Specialist

1 week ago


Midlothian, Virginia, United States I O, Inc. Full time
Job Overview

We are seeking a skilled Account Resolution Specialist to join our team at I O, Inc. The ideal candidate will have excellent communication skills and the ability to resolve customer issues in a timely and professional manner.

Responsibilities
  • Answer inbound calls and make outbound calls to handle account-related concerns and recommend optimal solutions.
  • Provide over-the-phone assistance to individuals with past due balances, answering questions related to all aspects of collections.
  • Identify barriers and propose resolutions to satisfy customer and client needs.
Requirements
  • Call Center Experience (Preferred)
  • Excellent verbal communication skills and attention to detail.
  • Ability to learn new systems/programs and work in a fast-paced environment.
  • Excellent time management skills with the ability to meet deadlines and provide exceptional customer service.

Salary: $45,000 - $60,000 per year, depending on experience. Benefits include 401(k), health insurance, paid time off, and more. We offer flexible scheduling and opportunities for advancement.



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