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Project Management Specialist in Technology

2 months ago

Dallas, Texas, United States Southwest Airlines Full time

Department:

Technology

Our Company Commitment

We strive to provide our Employees with a stable work environment that fosters equal opportunities for learning and personal development. We encourage creativity and innovation to enhance the effectiveness of Southwest Airlines. Above all, we ensure that our Employees receive the same respect, concern, and caring attitude within the organization that they are expected to extend to every Southwest Customer.

Position Overview:

At Southwest Airlines, our collective efforts are directed towards fulfilling our Purpose: Connecting People to what matters most in their lives through friendly, reliable, and affordable air travel. The Project Management Specialist in Technology is accountable for overseeing all facets of project management for projects of medium to high complexity throughout their lifecycle. This role requires a comprehensive understanding of business objectives and scope, guiding a Team to achieve anticipated project outcomes. The Specialist will play a pivotal role in supporting the Flight Safety, Security, Regulatory, and Emergency Response (FSSR) Program as a Project Manager/Epic Owner for the Safety Management System (SMS) product line, which aids in Safety incident reporting, Safety risk assessments, and Safety promotions. This position is dedicated to advancing the modernization of our Safety incident reporting system across various Safety incidents, including general Safety reporting and aircraft operations Safety incident reporting. The Project Management Specialist is an effective communicator who can distill complex data while advocating for enterprise-wide visibility and accountability through strategic collaboration, organizational change management, and reporting in a dynamic setting.

Additional Information:

  • Our culture at Southwest Airlines embraces a flexible workplace, valuing the camaraderie, collaboration, and innovation that arise from face-to-face interactions at our vibrant Corporate Campus. This role operates in a hybrid capacity, requiring Employees to work onsite at least three days a week as designated by the Department.
  • U.S. citizenship or current authorization to work in the U.S. is required; no current or future work authorization sponsorship is available.

Key Responsibilities:

  • Develop intricate project plans/roadmaps that encompass scope, budget, and schedule, executing tasks outlined in the project plan to meet project objectives using established project management methodologies.
  • Continuously evaluate project needs and resources to ensure timely and budget-compliant project completion while managing risks, issues, mitigation strategies, and decisions.
  • Facilitate testing and acceptance of project outcomes.
  • Collaborate with resource managers, Business Partners, and vendors to assemble a project Team, providing ongoing motivation to drive projects to completion.
  • Lead and conduct project meetings and presentations for Leadership.
  • Establish and implement a project communication plan to maintain alignment.
  • Guide Teams and Customers towards informed decisions.
  • Forge cross-functional alliances within and outside the Technology Department to achieve results.
  • Build partnerships to collaborate and influence without authority, gathering Customer and business requirements while effectively communicating with all project Teams and Support groups.
  • Work with development teams to ensure tasks are completed as planned, utilizing analytical methods for task execution, tracking, and budget/timeline management.
  • Perform other duties as assigned by Leadership.

Required Knowledge, Skills, and Abilities:

  • In-depth knowledge of project processes, problem management tools, and procedures.
  • Familiarity with Agile development practices and ceremonies.
  • Proficient understanding of application impacts on operational and business functions.
  • Strong Customer Service and Team orientation skills.
  • Aptitude for building relationships and influencing without authority.
  • Effective active listening, presenting, and facilitating skills for team and stakeholder meetings.
  • Ability to communicate information and ideas clearly through various forms of communication.
  • Capability to maintain composure under pressure and accurately assess problem situations.
  • Proficient in working effectively in a fast-paced, collaborative, Team-based environment while directing teams to meet deadlines.
  • Leadership skills to manage the performance of external Contractors and maintain positive relationships with internal Customers.

Education:

  • Required: High School Diploma or GED.

Experience:

  • Required: Advanced-level experience with specialized knowledge in project management.
  • Preferred: Familiarity with SAFe Lean Portfolio Management processes, project processes, and problem management tools.
  • Preferred: Understanding of application impacts on operational and business functions.
  • Preferred: Proficiency in MS Project, Visio, MS Office Suite including SharePoint.
  • Preferred: Knowledge of JiraAlign and/or Jira.
  • Preferred: Familiarity with technology applications such as Salesforce, AWS, etc.
  • Preferred: Experience in data visualization using Tableau, Power BI, or similar tools.

Licensing/Certification:

  • N/A

Physical Abilities:

  • Ability to perform work duties from a limited space work station/desk/office area for extended periods.
  • Ability to communicate and interact with others in English to meet job demands.
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet job demands.

Other Qualifications:

  • Must maintain a well-groomed appearance per Company standards.
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act.
  • Must be at least 18 years of age.
  • Must comply with Company attendance standards.

Compensation & Benefits:

Competitive salary ranging from $114,820 to $119,600 per year, based on qualifications and experience. Additional bonus opportunities may be available for eligible Leadership and individual contributor roles at the company's discretion. Additional pay opportunities for Company authorized work beyond part-time or full-time schedules.

Benefits you will appreciate:
• Fly for free on any open seat on all Southwest flights (for you and your eligible dependents).

Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck.Potential for annual ProfitSharing contributions toward retirement - when Southwest profits, you profit.Explore more Benefits you'll appreciate.

Southwest Airlines is an Equal Opportunity Employer.
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