Customer Service Team Lead

3 weeks ago


Dallas, Texas, United States SERVPRO of DuncanvilleDeSoto Full time
About the Role

As a Dispatch Coordinator at SERVPRO of Duncanville/DeSoto, you will play a critical role in ensuring the smooth operation of our restoration services. You will be responsible for coordinating the scheduling of restoration teams, managing incoming leads, and providing exceptional customer service.

Key Responsibilities
  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
  • Review and maintain the scheduling software so that appropriate teams are routed accordingly
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
  • Collaborate and assist with other departments, as needed
Requirements
  • High school diploma/GED (required)
  • At least 1 year of customer service and/or office-related experience
  • Prior dispatch experience preferred
  • Ability to multitask and to remain detail orientated while working in a fast paced environment
  • Knowledge of local geographical area is preferred
  • Must be knowledgeable in relevant computer applications
What We Offer
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A supportive and collaborative work environment


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