Animal Care Client Services Associate

6 days ago


Gaithersburg, Maryland, United States VETERINARY REFERRAL ASSOCIATES Full time

Career Opportunity at a Leading Veterinary Hospital
Veterinary Referral Associates, a respected name in the veterinary industry, is now hiring for the position of Animal Care Client Services Associate in Gaithersburg, MD. This exciting opportunity involves providing top-notch customer experiences, handling sensitive situations with compassion, and supporting medical teams. As a key member of our staff, you will contribute to creating a positive and supportive environment for both clients and animals. If you're passionate about animal welfare and possess excellent communication skills, we encourage you to apply for this rewarding position.

Responsibilities
Your primary duties as an Animal Care Client Services Associate will include: assisting clients with their concerns, responding to phone calls and online inquiries, coordinating appointments, handling payments, and maintaining accurate records. You'll also be expected to support medical teams by preparing medical charts, updating treatment plans, and helping with various administrative tasks. A successful candidate will be highly organized, possess excellent communication skills, and be able to multitask efficiently in a fast-paced environment. Additionally, you must be able to maintain confidentiality when dealing with sensitive client matters.

Qualifications
Applicants must have at least two years of experience working in a veterinary setting or a related field. A high school diploma or equivalent is required, along with excellent decision-making skills, a friendly demeanor, and the ability to work effectively in a team-oriented environment. Proficiency in electronic medical records and experience with Cornerstone are valuable assets but not necessary. Candidates must also be honest, able to handle money accurately, and be well-groomed. Our ideal candidate will be able to work independently and as part of a team, prioritize multiple tasks efficiently, and communicate effectively with clients and colleagues. They should also be willing to learn and adapt to new procedures and technology. In terms of compensation, the salary for this position ranges from $18-$25 USD per hour. Additional benefits, including health insurance, dental coverage, vision plans, and a 401(k) plan with matching contributions, ensure a comprehensive rewards package. Paid time off allows you to recharge and prioritize your well-being, making this a fulfilling and sustainable career choice.



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