Emergency Response Specialist

4 days ago


Maple Grove, Minnesota, United States Securitas Electronic Security Inc Full time

Securitas Technology is a leading provider of integrated security solutions. Our team focuses on protecting businesses and making the world a safer place. We deliver an unparalleled client experience through our connected ecosystem of health, safety, and security solutions and services. With clients at the heart of everything we do, our people, knowledge, and technology empower us to provide exceptional service.

We are similar to 911 emergency dispatchers, requiring attentiveness and quick responses. This full-time opportunity functions in our state-of-the-art 24/7 Alarm Monitoring Center as a Customer Monitoring Specialist working a 1st, 2nd, or 3rd shift schedule, which may include holidays and weekends. The position requires reporting onsite.

Key Responsibilities
  • Respond to incoming alarm signals according to documented procedures
  • Notify authorities and contacts when necessary
  • Log all information into the automation system accurately and promptly
  • Answer the multi-line telephone system
Requirements
  • High School Diploma required, some college preferred
  • 1-3 years' work experience
  • Type 30 + words a minute
  • Prioritize and multitask effectively
  • Follower of written and verbal instructions
  • Ability to perform duties with urgency and accuracy


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