Senior Field Engineer

2 weeks ago

Springfield, Illinois, United States Oneida ESC Group Full time
Job Summary

We are seeking a highly skilled Senior Field Engineer to join our team at Oneida ESC Group. As a Senior Field Engineer, you will be responsible for providing technical support and maintenance services to our clients. This is a full-time position based in Fairfax, VA.

Key Responsibilities
  • Provide technical support and maintenance services to clients
  • Consult with support teams, help desks, customers, and other technical staff to resolve problems
  • Coordinate and perform operation and/or maintenance activities for networks/servers
  • Identify recurring problems and recommend steps to reduce their severity or frequency
  • Install, troubleshoot, and maintain a variety of products and equipment
  • Deliver services and solutions in technical support, systems refresh, software integration, and operations support
  • Identify, analyze, and repair product failures, and order and replace parts as needed
  • Provide onsite training of customer support personnel
  • Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components
  • Install operating system patches, upgrades, etc. via SCCM Software Center
  • Provide remote support services for telework/home users
  • Help ensure user applications work over VPN and/or Citrix
  • Manage user relocation requests
  • Ensure devices are properly encrypted
  • Local On-Site Cabling
  • Provide on-site support for enterprise groups such as the network and security operation centers
  • Restart network equipment, including switches and routers as directed by enterprise networking
  • Replace defective network equipment
  • Wireless Services
  • Assist users with mobile communication devices
  • Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping
  • Asset Inventory Support
  • Assist with physical inventory as needed
  • Assist with receiving and receipting property
  • Disposal Preparation Support
  • Process computer equipment for disposal
  • Ensure disposal policies are properly employed
  • Ensure all devices are fully wiped of information before leaving the facility
  • Video Conferencing and Audio/Video O&M
  • Troubleshoot system problems
  • Work with support staff for remote troubleshooting and repairs
  • Assist in setting up presentation devices and video conferencing units
  • Support pre/post application releases
  • Gather, analyze, and report end-user support trends
Requirements
  • High School with 5-8 years (or commensurate experience)
  • US Citizen
  • High degree of technical proficiency
  • Excellent problem-solving skills and analytical abilities
  • Must be able to obtain and hold a Public Trust Clearance
Preferred Qualifications
  • Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role
  • Certification in Microsoft Operating Systems
  • Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation
  • CompTIA Network+
  • CompTIA A+
  • CompTIA Server+
  • CompTIA Security+
Compensation Range

$24-26/Hour

About Us

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide. Our family of companies includes Oneida ESC Group (OESC), Oneida Professional Services (OPS), Oneida Total Integrated Enterprises (OTIE), Mission Support Services (MS2), Sustainment & Restoration Services (SRS), Oneida Engineering Solutions (OES), General Mechanical Corporation (GMC), LG2 Environmental Solutions (LG2), and Oneida Environmental (OE).

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.

Equal Employment Opportunity

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws, national origin, disability, veteran status, or other legally protected characteristics.

Oneida ESC Group participates in the E-Verify program. Learn more about the E-Verify program.

Oneida ESC Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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