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Transportation Team Supervisor

2 months ago

Raleigh, North Carolina, United States WakeMed Full time
About WakeMed

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. Our mission is to improve the health and well-being of our community by providing outstanding and compassionate care.

Job Summary

The Team Leader Patient Service Assistant plays a critical role in leading and guiding the daily operations of the Patient Transport team. This position is responsible for ensuring the functionality of the transport track software to facilitate timely and safe patient transport for discharges, departmental clinical tests, and other tasks.

Key Responsibilities
  • Maintain staff competency and provide training and mentoring to team members
  • Conduct safety audits and system tracking reports to identify areas for improvement
  • Develop and implement ongoing system improvements to enhance services offered
  • Assist with supervision and coordination of the Patient Transport team
Requirements

To be successful in this role, you will need:

  • 1 year of customer service experience
  • Experience in patient transport and leadership is preferred
  • High School Diploma or Equivalent
  • Associate's Degree in Healthcare or Business Administration or a related field is preferred