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Assistant Experience Manager

2 months ago

Plano, Texas, United States Pyramid Consulting Group, LLC Full time
Job Title: Assistant Experience Manager

We are seeking a highly skilled and experienced Assistant Experience Manager to join our team at Pyramid Consulting Group, LLC. This is a temporary part-time position that will run from October to mid-January with the possibility to extend based on performance and business needs.

Job Duties:
  • Develop and train qualified operating team members to ensure high-quality experience delivery.
  • Assist with scheduling, orientation, and training of hired operating team members.
  • Oversee daily operations, including ticketing, cash management, and guest engagement, to maintain high standards.
  • Monitor experience operating standards, metrics, and safety, and assigned budgets to ensure efficient use of resources.
  • Coordinate on-site support as required by producers, ticketing, customer care, and other teams.
  • Collaborate with the team on crisis management and communication to ensure seamless operations.
  • Provide daily updates and reports to the leadership team to ensure informed decision-making.
  • Perform ad-hoc duties as needed and assigned.
Job Qualifications:
  • High school diploma or equivalent required.
  • Further education in hospitality management or a related field preferred.
  • 2+ years of proven experience in a management role within the hospitality industry.
  • Attraction, theme park, or touring experience preferred.
  • Familiarity with attraction and touring entertainment operations.
  • Proven excellence in leadership, team building, management, and motivation skills.
  • Strong analytical, multitasking abilities, and problem-solving skills.
  • Excellent customer service and interpersonal skills.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office suite (Word, Excel, etc.) and point-of-sale (POS) systems.
  • Ability to lift up to 50lbs and stand for extended periods.

Salary: $20/hr

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition, or disability, or any other legally protected status.