Collector

Job Summary

We are seeking a skilled Collector to join our team at Dahl Consulting. As a Collector, you will be responsible for reviewing and analyzing accounts in a past due status for placement with 1st and 3rd party partners for additional collections activity.

Key Responsibilities

• Review and analyze accounts in a past due status for placement with 1st and 3rd party partners for additional collections activity
• Communicate with customers, 3rd party vendors and internal stakeholders on account inquiries
• Provide reporting of key performance indicators regarding placements, reinstatements, and overall health of the portfolios
• Manage and improve on the current reinstatement process once customers have cured their accounts with one of our 3rd party vendors
• Receive payments and post amounts paid to customer accounts
• Locate and monitor overdue accounts
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts
• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise
• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations

Requirements

• Bachelor's degree
• 2+ years financial and/or customer service experience
• Knowledge of federal, state, and company policies, procedures and regulations as related to collections
• Previous experience with computer applications, such as Microsoft Word, and any other related collections software a plus
• Proficient in Microsoft Excel
• Strong analytical and problem-solving skills
• Ability to operate in a fast-paced environment

About Dahl Consulting

Dahl Consulting is an equal opportunity employer and welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us.

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