Service Sales Professional

6 days ago


Bastrop, Texas, United States Lost Pines Toyota Full time
Job Summary

Lost Pines Toyota is seeking a Customer Experience Specialist to join our dynamic service team. As a key member of our team, you will play a crucial role in ensuring our customers receive exceptional service and support throughout their automotive service journey. Your primary responsibilities will include interacting with customers to understand their needs, assisting with repair and maintenance estimates, and acting as a liaison between customers and our service team. This is a full-time position with an estimated salary of $60,000-$70,000 per annum. To succeed in this role, you will require excellent communication and interpersonal skills, a solid understanding of automotive services, and strong organizational abilities. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities

Your primary responsibilities will include:
  1. Interacting with customers to understand their automotive service needs, providing accurate information, and establishing trust and confidence.
  2. Assisting customers in understanding the scope of required repairs and maintenance, providing detailed explanations, and obtaining necessary approvals.
  3. Generating accurate and detailed service estimates, ensuring transparency and clear communication with customers.
  4. Maintaining accurate and organized service records, including customer information, vehicle details, and service history.
  5. Acting as a liaison between customers and the service team, conveying customer concerns, preferences, and expectations to ensure a seamless service experience.


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