Enterprise Application Services Leader

6 days ago


Wilmington, Massachusetts, United States UniFirst Full time
About the Role:

We are seeking an experienced IT Enterprise Applications Support Manager to lead our team in providing exceptional support and maintenance services for our enterprise-level applications. As a key member of our IT team, you will be responsible for ensuring the availability, performance, and scalability of our business-critical software systems.

This role requires strong leadership skills, excellent analytical skills, and the ability to manage multiple projects under strict timelines. The ideal candidate will have experience with enterprise applications such as ERP (Oracle Fusion and PeopleSoft) CRM systems or other business-critical software.

Key Responsibilities:

  • Incident & Problem Management: Lead root cause analysis for application incidents and ensure timely resolution of recurring issues.
  • Vendor & License Management: Coordinate with software vendors for issue escalation, patch management, and version upgrades.
  • Governance & Compliance: Ensure enterprise applications comply with internal and external regulations, standards, and security policies.

Requirements:

  • A minimum of 10 years of IT experience, with 5 years in an IT application support role and at least 3 years in a manager capacity.
  • A bachelor's degree in information systems or equivalent work experience.

Salary Estimate: $120,000 - $180,000 per year, depending on experience.



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