Guest Service Representative

2 months ago


Muskogee, Oklahoma, United States Hampton Inn by Hilton Full time
Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Hampton Inn by Hilton. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Check guests in and out efficiently and in a friendly manner
  • Process guest arrivals and departures, including all necessary payments
  • Handle and coordinate room assignments and pre-arrivals
  • Provide the highest quality of service to the customer at all times
  • Promptly and effectively handle guest complaints and requests
  • Develop a thorough knowledge of room locations, room rates, amenities, and selling strategies
  • Take reservations on property and block rooms as needed
  • Monitor room availability and communicate with housekeeping on any issues
  • Perform all duties as indicated in the shift checklist report
Requirements
  • Ability to work varying shifts and time schedules as needed (days, nights, weekends, and holidays)
  • Must be able to complete all required training in a timely manner as required by the brand
  • Participate in daily and weekly team meetings and be familiar with daily hotel revenue goals
  • Must be able to work in a fast-paced environment and maintain a favorable working relationship with all other company employees
Preferred Qualifications
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Team Player: Works well as a member of a group
  • Enthusiastic: Shows intense and eager enjoyment and interest

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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