Store Operations Manager
2 days ago
Job Summary:
The Shift Lead is responsible for overseeing the daily operations of the store, ensuring a positive customer experience, and maintaining a clean and organized store environment.
Key Responsibilities:
- Opens and closes the store in the absence of management, including all required systems start-ups and ensuring the floor and stock room are ready for the business day.
- Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
- Models and delivers a distinctive and delightful customer experience.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received.
- Registers all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics.
- Maintains accurate inventory counts and ensures proper signage is displayed at the store to support accurate pricing of products.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Has working knowledge of store systems and store equipment.
- Ensures compliance with state and local laws regarding regulated products.
- Responsible for bag checks of team members before leaving the store.
- Complies with all company policies and procedures.
Requirements:
- One year of prior leadership, supervisory, or retail key holder work experience.
- Must be fluent in reading, writing, and speaking English.
Preferred Qualifications:
- Prefer the knowledge of store inventory control.
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