Customer Experience Associate

3 weeks ago


Everett, Pennsylvania, United States Weis Markets Full time
Customer Experience Coordinator Job Description

Weis Markets is seeking a Customer Experience Coordinator to join our team. As a Customer Experience Coordinator, you will be responsible for directing the flow of customers through the Front End, greeting customers, answering customer questions, and resolving customer concerns in a polite and professional manner.

You will also be responsible for enforcing security and cash control procedures to identify and prevent losses, monitoring the performance of cashiers and lot attendants, and providing feedback to management. Additionally, you will maintain knowledge of weekly ads, marketing promotions, and store layout to answer customer questions.

Key Responsibilities:

  • Direct the flow of customers through the Front End
  • Smile and greet customers, answer customer questions, and help resolve customer concerns
  • Enforce security and cash control procedures
  • Monitor the performance of cashiers and lot attendants
  • Maintain knowledge of weekly ads, marketing promotions, and store layout

Requirements:

  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills


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