Oncology Clinic Front Office Associate

2 weeks ago


San Diego, California, United States University of California Full time

Become a vital part of our team at the University of California as a Patient Services Front Desk Specialist

We are seeking a meticulous individual to enhance our daily patient services across various clinical settings. In the role of Patient Services Front Desk Specialist, your primary responsibilities will include welcoming patients, overseeing check-in and check-out operations, managing patient registration, confirming insurance details, and coordinating appointments for our Oncology Services clinics.

  • Conducting patient registration, insurance validation, and authorization procedures
  • Updating patient information and organizing appointment calendars
  • Managing co-pay collections and petty cash transactions
  • Responding to incoming inquiries and processing medical records
  • Collaborating effectively with healthcare professionals and interdepartmental teams

Essential Qualifications:

  • A minimum of 3 years of experience in a healthcare environment
  • Prior experience in scheduling and appointment management
  • Understanding of third-party payers and insurance protocols
  • Familiarity with scheduling software
  • Proficient computer skills
  • Exceptional customer service skills

Desirable Qualifications:

  • Experience with Epic-Cadence and Microsoft Office Suite
  • Knowledge of medical terminology
  • Experience in outpatient oncology settings
  • Bilingual proficiency in Spanish and English

Special Conditions:

  • Work locations may vary, with occasional weekend and holiday shifts
  • Subject to background checks and pre-employment health assessments
  • Competitive salary range based on experience and qualifications


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