Customer Service Representative
5 days ago
Company Overview:
We are committed to delivering exceptional member service and creating an outstanding shopping experience for our customers.
About the Role:
The Member Frontline Service Associate will be responsible for maintaining store appearance, providing member service, and assisting members with purchasing decisions. This role requires a detail-oriented and customer-focused individual who can work effectively in a fast-paced environment.
Main Responsibilities:
- Maintain a clean and organized store environment by zoning areas, arranging merchandise, and identifying shrink and damages.
- Provide exceptional member service by acknowledging members, reviewing receipts, and identifying member needs.
- Assist members with purchasing decisions, locate merchandise, and resolve member issues and concerns.
- Process member purchases, assist with payments, returns, refunds, and exchanges according to company policies and procedures.
- Secure and safeguard Sam's Club assets and property by observing potential criminal activity and executing emergency response procedures.
- Train new associates on company processes and procedures, teach new technology and tool functionality, and provide continuous learning and process improvement opportunities.
Leadership Expectations:
- Respect for the Individual: Embrace differences in people, cultures, ideas, and experiences; create a workplace where associates feel seen, supported, and connected through a culture of belonging.
- Act with Integrity: Maintain and promote the highest standards of integrity, ethics, and compliance; model Walmart values to support and foster our culture.
- Service to the Customer/Member: Deliver results while putting the customer first; make decisions based on reliable information and balance short- and long-term priorities.
- Strive for Excellence: Display curiosity and a desire to learn; take calculated risks and demonstrate courage and resilience.
Benefits:
- Health benefits: medical, vision, and dental coverage
- Financial benefits: 401(k), stock purchase, and company-paid life insurance
- Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting
- Other benefits: short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
Salary Information:
The estimated hourly wage range for this position is $17.00 to $24.00 per hour. Additional compensation may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
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