Customer Service Representative

4 weeks ago


Detroit Michigan, United States Enterprise Holdings Full time

Job Summary:

We are seeking a highly motivated and customer-focused Rental Return Agent to join our team at Enterprise Holdings. As a key member of our team, you will be responsible for providing exceptional service to our customers during the rental return process.

Key Responsibilities:

  • Greet customers as they arrive to return their rental and ensure a smooth and efficient process.
  • Remind customers to check for personal belongings and secure any items found in the vehicle.
  • Accurately complete rental transactions and ensure customer satisfaction.
  • Review rental changes and provide an accurate receipt to the customer.
  • Provide information to customers regarding transportation to the airport terminal.
  • Inquire about the level of customer service and document any concerns.
  • Accurately check the vehicle for damage.
  • Assist in maintaining a well-organized lot for ease of access and traffic flow.

Requirements:

  • Must be at least 18 years old.
  • High School Diploma or G.E.D. required.
  • Minimum of 6 months customer service experience.
  • Must have a valid driver's license with no more than 2 moving violations within the last 3 years.
  • No drug or alcohol-related convictions on driving record in the last 5 years.
  • Must be able to work outdoors in the elements with long periods of standing.
  • Must be authorized to work in the U.S. and not require work authorization sponsorship by our company for this position.

What We Offer:

  • A competitive hourly rate of $17 per hour, plus bonus incentives.
  • A comprehensive benefits package, including health, vision, dental, and 401K.
  • A dynamic and supportive work environment.

Equal Opportunity Employer:

Enterprise Holdings is an equal opportunity employer and welcomes applications from diverse candidates.



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