Customer Service Representative

3 weeks ago


Detroit Michigan, United States Hollywood Casino at Greektown Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Hollywood Casino at Greektown. As a Customer Service Representative, you will be responsible for providing exceptional service to our guests, ensuring a positive and memorable experience.

Key Responsibilities
  • Provide prompt, friendly, and courteous service to guests
  • Supply guests with information on services available on property
  • Assist guests in any way possible and direct them to tables
  • Ensure proper cash handling for all transactions
  • Maintain knowledge of current hotel and casino activities, beverage outlets, and operations
  • Utilize proper procedures and documentation for transactions
  • Comply with all health and safety standards
  • Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis
  • Ensure that superior guest service levels are met according to Standard Operating Procedures
  • May have to access gaming systems
  • Attend meetings as scheduled
  • Other job-related duties as assigned
Requirements
  • Excellent communication and guest service skills
  • Cash handling experience and basic math ability
  • Some knowledge of food service procedures
  • Ability to deal courteously and tactfully with the public
  • Ability to understand and comply with all company and departmental rules and regulations, policies, and procedures
  • Ability to read, write, and communicate verbally in English


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