Senior Generator Technician
4 days ago
As a Senior Generator Technician at National Power, LLC, you will play a critical role in ensuring the smooth operation of our industrial power equipment. This position requires a high level of expertise and technical knowledge in switchgear and power generation systems.
Key Responsibilities- Supervise and direct a team of service technicians to perform PM services, emergency maintenance, and repairs on industrial generators and related equipment.
- Provide technical support and guidance to team members, including troubleshooting, emergency repair assistance, and parts delivery.
- Evaluate team performance and recommend training enhancements to improve technical knowledge and overall performance.
- Collaborate with the Broadband Service Director to resolve employee performance or behavioral issues effectively.
- Work with the Service Manager to determine personnel needs for field service technicians and participate in the recruiting and hiring process.
- Provide field service and emergency response to critical customers, including startup, troubleshooting, repair, and maintenance of power generation equipment.
- Support the planning and quoting of complex service projects and assist in the administration of the Generac warranty process.
- Advise the service operations team on time and materials needed to perform various levels of service on generators and related equipment.
- Make pre-startup site visits to advise and assist installing contractors.
- Work with the Technical Service Manager to execute the quality control program for National Power, ensuring targets are achieved through proper documentation.
- Measure, review, and maintain superior customer satisfaction levels.
- Resolve customer concerns as necessary.
- Implement quality procedures in conjunction with the Service Director.
- Drive and promote continuous improvement of field operations.
- Provide support for after-hours emergency requests as needed.
- High school diploma or GED preferred.
- Generac Master Technician certification and training certification required.
- High level of expertise and expertise with switchgear.
- Positive attitude and strong customer service skills required.
- Ability to manage a team of technicians.
- Fluency in written and spoken English.
- Ability to read and interpret documents such as safety rules and procedure manuals.
- Ability to write routine reports and correspondence.
- Intermediate knowledge of Microsoft Office applications.
- Strong organizational, computer, and communication skills.
- Competitive pay depending on previous experience and current certifications.
- Three weeks of paid vacation after 90 days (first year is pro-rated based on start date).
- Up to 9 paid company holidays.
- Paid sick time.
- Company-paid Life Insurance ($75,000).
- Company-paid Short-term and Long-term Disability Insurance.
- Medical, Dental, and Vision Insurance: Offering four medical plan options, with one plan fully covered at 100% by the company.
- 401(k) retirement savings plan with company matching.
- Health Savings Account (HSA).
- Flexible Spending Accounts (FSA).
- The technician may be required to work in various weather conditions (heat, rain, snow, high humidity, etc.).
- Frequently work near moving mechanical parts.
- Criminal background check, pre-employment drug screen, and MVR required.
- Must be able to pass a Department of Transportation physical examination.
- This is a remote position and will require the employee to work from home.
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