IT Operations Specialist

5 days ago

Madison, Wisconsin, United States Epic Full time
IT Operations Technician

As an IT Operations Technician at Epic, you will be part of a dynamic team responsible for monitoring and maintaining the company's infrastructure stack. Your swift response to problems will be crucial in ensuring the smooth operation of our systems.

You will employ your investigative and troubleshooting skills across various tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. Your ability to connect with contacts from healthcare organizations to address impact, communicate issues, and perform system builds will be essential.

We offer a unique work environment that fosters creativity and productivity. Our state-of-the-art campus features a variety of workspaces, including offices, conference rooms, and cozy areas by the fireplace. You'll enjoy a wide range of meal options at our on-site restaurants, including King's Cross, Cassiopeia, and themed bistros.

After five years with Epic, you'll be eligible for a four-week sabbatical to explore the world. Our staff have kayaked in Patagonia, attended a Beyonce concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.

Madison, our home city, is a hub for tech talent and offers a great quality of life. We're proud to be located just outside Madison, Wisconsin, the second-fastest growing market for tech talent in the United States.

We're committed to creating a diverse and inclusive work environment. As an Equal Opportunity Employer, we believe that inclusive teams design software that supports the delivery of quality care for all patients. We encourage all who are interested to apply, regardless of their background or experience.

Requirements:

  • Relocation to the Madison, WI area (reimbursed)
  • A history of academic and professional success
  • Exceptional interpersonal, communication, initiative, and leadership abilities
  • Available to work second or third shift hours
  • Eligibility to work in the U.S. without sponsorship
  • COVID-19 vaccination

Preferred Qualifications:

  • Knowledge of Internet networking protocols and tools like TCP/IP, ping, and traceroute
  • Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
  • CompTIA+, CCNA, Network+, or Linux+ certification
  • Knowledge of VMware

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