Health Coach Liaison

3 weeks ago


Albany, Georgia, United States Primecare Home Care Services Full time

About Primecare Home Care Services:

Primecare Home Care Services is a leading provider of personalized, compassionate care that enhances the quality of life for our clients. We prioritize integrity in every interaction, ensuring clients feel understood, respected, and comforted by our empathetic team.

Our Mission: At Primecare Home Care Services, we are committed to being a trusted partner, fostering autonomy and enhancing well-being through our compassionate, ethical, and empowering care.

Job Summary: The Health Coach Liaison implements branding and marketing strategies and coaching that support Primecare Home Care Services and its Field Training Offices.

Caregiving Made Easier: Our Health Coaches help family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home.

Main Responsibilities:

  • Engage, motivate, coach, and educate caregivers via phone and digital technology
  • Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals
  • Conduct minimum monthly check-ins (or as needed)
  • In collaboration with key stakeholders, determine caregiver and client eligibility and efficiently move families into service
  • Track and manage program referrals/participation to support state and company growth, providing program-specific information as needed
  • Research opportunities for referral to external supports and services
  • Actively recruit new members and create brand presence throughout your assigned area
  • Communicate with key referral sources, case managers, physician offices, and hospitals to spread the word about Primecare Home Care Services and service their members
  • Document and report on coaching activity, focusing on quality and outcomes; make recommendations as appropriate
  • Collaborate with consumers & caregivers to complete QA compliance items (virtual home visits, 30-day care plan reviews, 6-month annual reviews, etc.)
  • Escalate issues when appropriate to the coaching manager as it pertains to consumer changes in status

Salary: $45,000 - $60,000 per year, depending on experience and qualifications.

Required Qualifications:

  • 2 years of experience in case management, with a focus on working with elderly and disabled individuals
  • Exceptional active listening and communication skills, paired with strong empathy
  • Tech-savvy, comfortable using and teaching others to use mobile apps to enhance caregiving support
  • Strong multitasking abilities in a multi-system environment, with proficiency in Microsoft Office and case management tools
  • Able to thrive in a fast-paced, start-up environment, demonstrating flexibility and adaptability
  • Sales experience and the ability to build relationships and maintain pipelines with referral sources and clients
  • Must live within the Augusta, GA area to effectively engage with local families and service providers

Preferred Qualifications:

  • Prior experience as a CNA, Home Health Marketer, or Health Coach
  • Experience working in home-based care settings
  • A Bachelor's degree in a related field (Social Work, Behavioral Health preferred) or equivalent work experience
  • Proficiency with case management tools and digital technologies


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