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Operations Shift Leader

2 months ago

Rockland, Maine, United States Domino's Pizza LLC Full time

Company Overview

Team Prior, Inc is a franchise of Domino's Pizza with locations in Maine and Connecticut. We have earned global recognition as one of the top franchises within the Domino's network. Franchisee Lee Prior began his journey with Domino's as a Customer Service Representative at the age of 19.

In a remarkably short period, he advanced through the ranks to become Assistant Manager and subsequently General Manager of the Rockland, Maine store.

In 2010, Lee acquired the Rockland store and has been dedicated to his mission of operating the finest pizza establishments in the world.


Position Overview

Domino's Pizza is seeking the next generation of leadership, starting with Shift Managers.

We are in search of individuals who can effectively manage the opening or closing of our stores, ensuring that we operate at peak performance throughout the day.

This role serves as the initial step towards our Management Program. It is a demanding position that requires a natural aptitude for leadership. Essential skills include sound judgment, numerical proficiency, and the ability to handle multiple tasks simultaneously.

You'll be part of a dynamic and flexible organization. The experience gained in this role will be invaluable for your future career. You've enjoyed our pizza, now it's time to help us excel in pizza delivery.

Key Responsibilities and Requirements

You will oversee all operations during your shift, which encompasses cost management, inventory oversight, cash handling, and customer relations. Setting a positive example is crucial, and adherence to all policies and procedures is expected from both you and your team.

Additional Responsibilities:

Documentation, Food management, Adherence to schedules, Maintaining a professional image, Excellent Customer Service, Punctuality, Transportation to/from work, Store cleanliness, Marketing initiatives, Profitability.

Process phone orders and manage sensitive customer information responsibly. Execute credit transactions and deliver exceptional customer service through positive interactions, whether in person or over the phone.

Collaborate with your team by being punctual, supporting various workstations during your shift, and completing all closing tasks, including cleaning, at the end of each shift.

Foster a collaborative atmosphere filled with energy and enjoyment. Operate all necessary equipment and ensure daily cleanliness of the facility. Perform other assigned duties, including preparing quality products, handling ingredients, and taking orders.

  • Ability to perform basic arithmetic operations accurately and swiftly (calculator use permitted). Must be capable of providing correct monetary change. Strong verbal, written, and telephone skills are necessary for processing orders.
Maintain coordination between hands and eyes to execute precise movements rapidly and accurately. Enter orders using a computer keyboard or touchscreen. Manage inventory from delivery areas to storage and workspaces.

Career Advancement

Many of our team members have progressed from delivery drivers to successful franchise owners.

Opportunities for advancement include moving from shift manager to assistant manager, then to general manager, and potentially to franchisee or corporate operations management.


Commitment to Diversity

Our mission is to recognize, appreciate, and leverage the unique talents and contributions of all individuals, fostering an environment where every team member can achieve their highest potential.

Summary Statement


We take pride in our team members, and they take pride in being part of Domino's Pizza. Being the best pizza delivery company in the world requires exceptional individuals working together.

At Domino's Pizza, our people are our priority.

General Responsibilities for All Store Team Members

  • Operate all equipment.
  • Stock ingredients from delivery areas to storage and workspaces.
  • Prepare products.
  • Process phone orders.
  • Manage inventory and complete related paperwork.
  • Maintain cleanliness of equipment and facility on a daily basis.

Training

On-the-job orientation and training will be provided.

Communication Skills

  • Ability to understand and provide accurate written instructions.
  • Ability to communicate verbally with customers and colleagues to process orders both over the phone and in person.

Essential Functions/Skills

  • Ability to perform basic arithmetic operations accurately and swiftly (calculator use permitted).
  • Must be capable of providing correct monetary change.
  • Strong verbal, written, and telephone skills for processing orders.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Skills to navigate and locate addresses within the designated delivery area.
  • Must be able to navigate various terrains while delivering products.

Work Environment

EXPOSURE TO:

  • Varying weather conditions when performing outdoor tasks.
  • In-store temperatures ranging from cool to warm in various work areas.
  • Sudden temperature changes while working indoors and outdoors.
  • Food odors and dust from ingredients.
  • Confined spaces, including walk-in coolers.
  • Hot surfaces and equipment.
  • Sharp objects and moving machinery.

SENSING:

  • Effective communication over the phone.
  • Ability to see and perceive depth for various tasks.
  • Ability to differentiate between hot and cold surfaces.
  • Good vision for driving purposes.

TEMPERAMENTS:


The ability to lead activities, perform repetitive tasks, work independently and collaboratively, manage stress, meet quality standards, interact with people, analyze data, and make informed decisions.


Qualifications

  • Ability to perform basic arithmetic operations accurately and swiftly (calculator use permitted).
  • Must be capable of providing correct monetary change.
  • Strong verbal, written, and telephone skills for processing orders.
  • Ability to enter orders using a computer keyboard or touchscreen.
  • Ability to memorize recipes and portion sizes or follow detailed instructions.

Additional Information

PHYSICAL REQUIREMENTS, including, but not limited to the following:

Standing

Most tasks are performed while standing. Work surfaces are typically between 36" and 48" high.

Walking

  • Occasional short-distance walking required.
  • Delivery personnel must travel between the store and delivery vehicle, and from the vehicle to the customer's location.

Sitting

Paperwork is usually completed at a desk or table.

Lifting

  • Bulk deliveries occur multiple times a week and are unloaded by team members using hand trucks.
  • Deliveries may include cases of ingredients weighing up to 50 pounds.
  • Items are typically lifted from the floor and placed on shelves up to 72" high.

Carrying

  • Occasional carrying of heavy items, such as pizza sauce and trays of dough.
  • During deliveries, team members carry pizzas and beverages while walking and climbing stairs.

Pushing

  • Moving trays on dollies requires a moderate amount of force.

Climbing

  • Infrequent navigation of stairs or ladders for various tasks.

Stooping/Bending

  • Forward bending is necessary at various workstations.

Crouching/Squatting

Occasional tasks may require crouching or squatting.

Reaching

  • Continuous reaching for various tasks, including obtaining ingredients and cleaning.

Hand Tasks

  • Frequent use of hands for various tasks, including food preparation and equipment operation.

Machines, Tools, Equipment, Work Aids

Team members may be required to use various tools and equipment during their shifts.