CSDM and CMDB Architect

5 days ago

Alpharetta, United States InterSources Full time
About the Opportunity

As a CSDM and CMDB Architect, you will play a key role in designing, implementing, and managing the ServiceNow CSDM framework and CMDB, ensuring accurate and reliable data for IT service management processes. This involves aligning with organizational goals and objectives, configuring and customizing the CMDB to accurately represent configuration items and their relationships, and developing and maintaining data governance processes.

The ideal candidate will have a strong understanding of IT service management principles, including ITIL certification, and excellent analytical and problem-solving skills. Proficiency in ServiceNow platform configuration, including workflows, business rules, and UI policies, is also essential. With a keen attention to detail and effective communication skills, you will collaborate with stakeholders across IT and the business to understand data requirements and map them to the CSDM and CMDB.

Responsibilities:
  1. Design and implement the ServiceNow CSDM framework to align with organizational goals and objectives.
  2. Configure and customize the CMDB to accurately represent the configuration items (CIs) and their relationships within the IT environment.
  3. Develop and maintain data governance processes to ensure the integrity and quality of CSDM and CMDB data.

Estimated Salary: $125,000 per year

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