Service Solutions Specialist

2 weeks ago


Pflugerville, Texas, United States FS Bulider Resources Full time

About FS Builder Resources

As a respected industry leader since 1983, FS Builder Resources is committed to delivering exceptional customer experiences. Our family of companies upholds the Family Advantage, prioritizing integrity, respect, and community involvement.

Job Details

We are seeking a skilled Customer Service Representative to provide top-notch customer service in a dynamic environment. In this role, you will collaborate with our team to offer timely, efficient, and professional support to our customers.

Key Tasks:

  • Accurately entering customer information and order specifications.
  • Responding promptly to customer inquiries and concerns.
  • Maintaining accurate records for reselections and rescheduled installs.
  • Assisting customers with order resolution issues.
  • Collaborating effectively with colleagues to meet daily expectations.
  • Maintaining confidentiality and adhering to relevant regulations.
  • Ensuring data accuracy through proofreading.

Essential Requirements:

  • 1-3 years of customer service experience preferred.
  • 1-3 years of scheduling experience preferred.
  • High School Diploma/GED/College required.
  • Ability to type 40 WPM preferred.
  • Excellent communication and interpersonal skills.
  • Positive attitude and drive to succeed.

Benefits Package:

  • Medical, Dental, and Vision coverage.
  • 401K.
  • Paid Holidays.
  • Vacation and Personal Time.
  • Employee appreciation events.

Estimated Salary Range: $48,000 - $64,000 per year based on location and experience.



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