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ServiceNow ITOM Technical Specialist

1 month ago

Pflugerville, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time

Job Title: ServiceNow ITOM Developer

Location: Remote

Duration: 6+ Months

The role would be for configuring and setting up Service-now ITOM application and maintain and support the implementation. This person will work very closely with IT Process Architect, customer personnel, Business Analyst(s), IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITOM Modules of ServiceNow.

Key Responsibilities:

  1. Implemented Servicenow Discovery in Public Cloud - in AWS, Azure and Google Cloud using Patterns.
  2. Implemented Servicenow Discovery in local Datacenters - for all types of CIs, Servers, VCenters, Storage Devices and Middleware devices with and without patterns Complete understanding & hands-on expertise of CMDB data model with experience in extending CMDB data model for requirements.
  3. Understands technical and functional design requirements for ServiceNow and understands the workflow engines.
  4. Creates workflow and web prototypes for client engagements and Designs, codes, and tests technical solutions for ServiceNow implementations.
  5. Should have worked on Servicenow Domain Separated experience.
  6. Uses Mid server, webservices, email and other relevant technology to integrate tools with ServiceNow.
  7. Administer and troubleshoot the deployed instance of ServiceNow.
  8. Identifies system deficiencies and recommends solutions

Requirements:

  1. Assists in enforcement of development deadlines and schedules
  2. Understands the necessity of and contributes to coding standards
  3. Develops internal and external meeting objectives and agendas
  4. Prioritizes multiple tasks effectively.
  5. Promotes active listening with team members.
  6. Contributes appropriately to conversations.
  7. Follows through with commitments and fosters mutual trust with fellow employees.
  8. Assumes additional responsibility without being asked.
  9. Encourages fellow team members to make innovative contributions and embrace new ideas.
  10. Collaborate with cybersecurity teams to understand vulnerability management requirements and translate them into technical solutions within ServiceNow.
  11. Design, develop, and implement ServiceNow applications, modules, and workflows related to vulnerability compliance.
  12. Customize ServiceNow configurations to automate vulnerability scanning, assessment, and remediation processes.
  13. Integrate third-party tools and APIs with ServiceNow for enhanced vulnerability management capabilities.
  14. Create dashboards, reports, and analytics within ServiceNow to monitor and track vulnerability compliance metrics.
  15. Provide technical support and troubleshooting for ServiceNow vulnerability compliance solutions.
  16. Stay updated with industry best practices, trends, and technologies related to vulnerability management and ServiceNow development.