Service Excellence Ambassador

3 days ago


Pittsburgh, Pennsylvania, United States Boehmer Heating & Cooling Company Full time

Are you looking for a challenging and rewarding career opportunity? Do you have excellent communication skills and a passion for delivering quality service? If so, we encourage you to apply for the Customer Experience Representative position at Boehmer Heating & Cooling Company.

As a Customer Experience Representative, you will play a critical role in ensuring the satisfaction of our customers by providing prompt and courteous service. You will be responsible for answering phone calls, responding to customer inquiries, and resolving any issues that may arise.

About Our Company:

Boehmer Heating & Cooling has been serving the Pittsburgh, PA area for over 90 years. We value hard work, commitment, and determination, and we strive to provide exceptional service to our customers and employees alike.

Key Responsibilities:

  • Taking incoming client calls and responding to customer inquiries
  • Scheduling appointments and maintaining accurate records
  • Collaborating with the technical team to resolve customer issues
  • Maintaining a high level of customer satisfaction through effective communication and problem-solving skills

Requirements:

  • High school diploma or equivalent required; associate's degree preferred
  • 1-2 years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of Microsoft Office

What We Offer:

  • Competitive salary: $45,000 - $55,000 per year
  • Medical insurance, 401(k) matching, and paid time off
  • Ongoing training and education opportunities
  • A supportive work environment and collaborative team
  • A fun and dynamic company culture with regular social events

We are an equal opportunity employer and welcome applications from diverse candidates. Apply now to join our team and become a part of our mission to deliver exceptional service to our customers.



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