Patient Experience Coordinator

2 weeks ago

Hempstead, United States Mindful Care Full time
Job Summary

Mindful Care is seeking a highly skilled Patient Experience Coordinator to join our team. As a Patient Experience Coordinator, you will be responsible for providing exceptional customer service to our patients, handling patient scheduling and inquiries, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Provide outstanding customer service to patients via phone, email, and text
  • Manage patient scheduling and rescheduling, including same-day eligibility and verification
  • Collect balance due, copayments, and no-show fees
  • Act as a liaison between patients and providers, addressing any concerns or issues
  • Triaging incoming inquiries from other departments and re-engaging patients who no-show for appointments
  • Manage in-office appointments and provide support to patients during their visit
  • Provide technical support to patients to facilitate their provider experience
Requirements
  • 2+ years of experience in a medical office/hospital/clinic environment
  • High school diploma or equivalent required
  • Experience verifying health insurance
  • Prior customer service experience in a medical or mental health setting
  • Strong verbal, written, and interpersonal communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong computer proficiency and ability to learn new systems
What We Offer
  • Competitive hourly rate of $20-$24
  • Benefits package, including medical, dental, vision, and 401(k)
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
About Us

Mindful Care is a same-day mental health company providing urgent psychiatric care, group therapy, and individual therapy. We offer in-person and telehealth options, including addiction recovery. Our mission is to provide accessible and affordable mental healthcare to everyone, regardless of their background or circumstances.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about providing exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity.

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