Hospitality Experience Lead

1 week ago


Torrance, California, United States Marriott Hotels & Resorts Full time

At Marriott Hotels & Resorts, we're not just looking for a Guest Experience Specialist – we're searching for someone who embodies the spirit of hospitality and is passionate about delivering exceptional guest experiences. As a key member of our team, you will be responsible for ensuring that every guest interaction is nothing short of memorable. Your primary focus will be on guiding guests through their entire stay, from check-in to check-out, providing personalized attention and care that sets us apart from the competition. With a keen eye for detail and a warm smile, you'll create an atmosphere of warmth and welcome, making every guest feel like part of the family.

Key Responsibilities
  • Deliver exceptional guest service, responding promptly to guest needs and resolving any issues in a timely manner
  • Work closely with hotel staff to ensure seamless communication and a cohesive guest experience
  • Collaborate with colleagues to develop and implement initiatives that drive guest satisfaction and loyalty

What You'll Need: 2+ years of experience in customer-facing roles, excellent communication and problem-solving skills, and a passion for delivering outstanding guest experiences. Estimated salary: $45,000 - $60,000 per year.



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