Customer Service Representative

6 days ago


Carteret, United States The Beadsmith Full time

The Beadsmith is seeking an experienced Customer Service Associate to join our team in Carteret, New Jersey. This in-house position will work closely with the Sales teams to deliver top-quality service to our customers worldwide.

Job Summary

This role involves managing inbound calls, processing customer orders and credit memos, and performing daily office clerical functions. The ideal candidate will have a strong ability to foster client relationships, resolve customer issues, and provide high-quality service sales skills.

We are looking for a motivated and customer-focused individual who can thrive in a team environment that encourages cooperation and communication. The successful candidate will have a strong desire to provide exceptional customer service and meet the needs of our global customer base.

Key Responsibilities:

  • Manage numerous inbound calls and transfer them in a timely manner.
  • Process customer orders and credit memos efficiently.
  • Work with management to resolve customer issues and enhance the overall customer service experience.
  • Develop a high level of product knowledge to answer customer questions.

Requirements:

  • Owing verbal and written communication skills.
  • Detailed-oriented, team player with good logic thought process.
  • Punctual with strong attention to detail and dependability.
  • Strong analytical and organizational skills.

About Us

The Beadsmith has been providing bead resellers, bead stores, jeweler supply houses, and qualified manufacturers with jewelry making supplies for over 35 years. We source our products from all over the world to give our customers a ONE STOP SHOPPING experience.

We estimate the salary for this role to be around $45,000 - $60,000 per year, depending on experience.



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