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Night Auditor

2 months ago

Brighton, United States Colwen Hotels Full time
{"title": "Night Auditor Position Overview", "content": "Key Responsibilities
  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure
  • Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date
  • Provide exceptional guest service
  • Efficiently manage the operations of the front desk, ensure check in and check out is timely
  • Warmly and professionally welcome all guests
  • Process guest check-in: confirm reservations, assign guest rooms
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
  • Maintain knowledge of upcoming events, local area, and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Ensure accuracy of daily closing reports
  • Process all payment types e.g. charges, cash, checks, debit or credit cards
  • Communicate with Lead Audit team relating to daily closing and issues
  • Discreetly handle confidential guest information
  • Complete end of day balancing, run night audit
  • Ensure lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
  • Perform other related duties as assigned
Requirements
  • One year of related experience, hotel preferred
  • Excellent verbal and written communications skills
  • Strong organizational skills and attention to detail
  • Superior interpersonal and customer service skills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Overnight work schedule required, including weekends, and holidays
Benefits and Perks
  • Medical Insurance with Company-Funded HRA
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts
  • Wide-Array of Supplemental Insurance Offerings
  • Paid Time Off Programs
  • Employee Assistance Program
  • 401K Plan - Traditional & Roth Options with Employer Match
  • Hotel Discount Travel Program for Associates & Family
  • Exclusive Associate Discounts - Travel, Entertainment, & Retail
  • Training and Development Programs
  • Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

", "lang_code": "en-US"}