Night Auditor

Colwen Hotels is seeking a detail-oriented Night Auditor to join our team. This overnight position is responsible for balancing hotel transactions, closing out the day, and maintaining the front desk area.

• Operate the front desk and assist guests with inquiries and other needs.
• Complete end of day activities, including posting charges to accounts, balancing ledgers, and running night audit/daily close.
• Provide exceptional guest service and efficiently manage the operations of the front desk.
• Process guest check-in, confirm reservations, and assign guest rooms.
• Treat requests with professionalism, tact, and courtesy, and act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
• Maintain knowledge of upcoming events, local area, and hotel offerings.
• Ensure prompt delivery of billing to guests and accuracy of daily closing reports.
• Process all payment types, including charges, cash, checks, debit or credit cards.
• Communicate with the Lead Audit team regarding daily closing and issues.
• Discreetly handle confidential guest information.
• Complete end of day balancing and run night audit.
• Ensure the lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain strict key controls.
• Perform other related duties as assigned.

• One year of related experience, preferably in a hotel setting.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, with the ability to deal with difficult guests.
• Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
• Proficiency with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate the property management system.
• Overnight work schedule required, including weekends and holidays.

• Medical insurance with a company-funded HRA.
• Dental insurance.
• Vision insurance.
• Flexible spending accounts.
• Wide-array of supplemental insurance offerings.
• Paid time off programs.
• Employee assistance program.
• 401K plan with traditional and Roth options and employer match.
• Hotel discount travel program for associates and family.
• Exclusive associate discounts for travel, entertainment, and retail.
• Training and development programs.
• Career advancement opportunities.

Colwen Hotels is an equal opportunity employer.