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Food and Beverage Team Member

2 months ago

Baraboo, Wisconsin, United States Great Wolf Resorts Full time

**Job Summary**

We are seeking a highly motivated and customer-focused Food and Beverage Team Member to join our team at Great Wolf Resorts. As a Food and Beverage Team Member, you will be responsible for providing exceptional guest service while taking orders, serving, and handling transactions in a friendly and efficient manner.

**Key Responsibilities**

• Communicate with guests to take food and beverage orders

• Prepare customer food and beverage orders

• Provide outstanding customer service and engage in suggestive selling

• Maintain equipment, perform preventative maintenance, troubleshoot breakdowns, and/or call for repairs

• Assist in merchandising functions, including display and store design, inventory receiving, stocking, and merchandise pricing

• Perform cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

• Ensure F&B outlet adheres to the highest standards of cleanliness, presentation, and service

• Ensure the daily operation of the retail outlet adheres to operating procedure guidelines

• Assist in other food outlets as needed

**Requirements**

• Some High School education or equivalent

• Flexibility regarding scheduling based on business demands

• Experience utilizing basic math skills with ability to add, subtract, multiply, and divide

• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

• Successful completion of a criminal background and drug screen

**Preferred Qualifications**

• Previous experience demonstrating strong customer service

• Prior experience utilizing restaurant equipment and sanitation standards

• Ability to multi-task and prioritize a variety of tasks with minimal direction

• Previous experience with cash transactions and Point of Sale systems

• Proven teamwork skills

**Physical Requirements**

• Ability to lift up to 20 lbs.

• Able to sit and/or stand for long periods of time