Jewelry Sales Professional
3 weeks ago
At Brilliant Earth, we're passionate about supporting our teams. We want to see you sparkle through regular 1-1's with your manager, a variety of training opportunities, and an annual 360 review process for all employees. Our leaders are dedicated to creating clear pathways for growth. Learn more about how Brilliant Earth creates a culture of collaboration and growth.
We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time. In this role, you will be part of a diverse, mission-minded team that welcomes challenges and rises to any occasion.
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our showroom location in Chestnut Hill, MA. You will have the opportunity to work in a fast-paced environment, utilizing sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
You will manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance. Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. Use our ERP system to manage your tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
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