Customer Experience Expert

5 days ago


Dallas, Texas, United States Hearst Full time
Overview

At Homecare Homebase, we strive to empower exceptional care among our clients. Our mission is to provide a seamless experience for healthcare professionals and patients alike.

Salary Information

We offer a competitive salary of $60,000 - $80,000 per year, commensurate with experience, based in Dallas, TX or Louisville, KY. This position does not provide sponsorship, but US Citizens or Permanent Residents are eligible to apply.

Job Description

This role plays a crucial part in guiding our customers through software challenges and eliminating obstacles. The ideal candidate will be responsible for:

  • Communicating with customers via phone, email, and live chat
  • Assisting customers with questions, software navigation, and issue resolution
  • Identifying trending issues and providing thorough research and documentation of findings
  • Coordinating with teams across the business to relay information
Required Skills and Qualifications

To succeed in this role, you should possess:

  • Strong problem-solving and creative thinking abilities
  • Excellent written and verbal communication skills
  • A bachelor's degree or an equivalent combination of education and experience
  • The ability to thrive under clearly defined goals and ample career opportunities
Benefits

We offer a range of benefits to support your professional growth and well-being, including:

  • Competitive pay and comprehensive benefits package
  • Opportunities for professional development and advancement
  • A collaborative work environment that values diversity and inclusion
  • A CEO who prioritizes employee satisfaction and well-being
About Us

Founded in 1999, Homecare Homebase is dedicated to helping home health and hospice organizations overcome business and technological challenges. We're committed to empowering exceptional care and making a positive impact on people's lives.



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