Senior Policy Advocate

3 weeks ago


Trenton, New Jersey, United States CVS Health Full time
Job Summary

At CVS Health, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. As a Senior Policy Advocate, you will play a critical role in supporting our mission by advocating for the needs of our members and collaborating with stakeholders to drive quality solutions.

Key Responsibilities
  • Direct member outreach and engagement to ensure seamless enrollment and support experiences.
  • Accurately document each call in the member's electronic record, thoroughly completing required actions with a high level of detail to ensure compliance.
  • Protect the confidentiality of member information and adhere to company policies regarding privacy/ HIPAA.
  • Effectively support members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating empathy and a sense of urgency when appropriate.
  • Ability to be agile, manage multiple priorities, and adapt to change with enthusiasm.
  • Demonstrate an outgoing, enthusiastic, and caring presence over the telephone.
  • Must be able to travel 25-40% to attend member meetings.
  • Experience with computers, including knowledge of Microsoft Word, Outlook, and Excel - data entry and documentation within member records is preferred.
  • Call center experience preferred. Familiarity with basic medical terminology preferred.
  • Bilingual desired.

What We Offer
  • A competitive hourly rate or annual full-time salary.
  • Eligibility for a CVS Health bonus, commission or short-term incentive program.
  • A comprehensive benefits package, including medical, dental, and vision benefits.
  • 401(k) retirement savings plan and Employee Stock Purchase Plan.
  • Term life insurance and short-term and long-term disability benefits.
  • Well-being programs, education assistance, free development courses, and discount programs with participating partners.
  • Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

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