Cloud Computing Solutions Architect

1 day ago

Annapolis Junction, Maryland, United States Amazon Full time
About the Role

We are seeking an experienced Cloud Computing Solutions Architect to join our team at Amazon. As a key member of our Professional Services team, you will work with customers to design and implement innovative cloud computing solutions that meet their business needs.

Your primary focus will be on helping customers migrate, build, and manage Amazon Connect contact centers within their AWS cloud environments. You will work closely with our customers to understand their requirements, propose and deliver customized solutions, and provide guidance on the people, organizational, security, and compliance aspects of transforming their contact centers to the cloud.

Key Responsibilities
  • Help customers clarify their business outcomes during project discovery
  • Provide expertise and guidance in contact center infrastructure, design, implementation, and optimization
  • Maintain domain knowledge and expertise in enterprise call centers, workforce management, artificial intelligence, and CRM platforms
  • Implement and extend frameworks and methodologies commonly used by enterprises to assess, migrate, and transform the call center experience
  • Architect and build large-scale solutions that integrate smoothly in cloud and hybrid operating models for supporting Amazon Connect
  • Build technical solutions that are secure, maintainable, scalable, reliable, performant, and cost-effective
  • Identify and prepare metrics and reports for the internal team and for customers to delineate the value of their solution to the customer
  • Identify, mitigate, and communicate risks related to solution and service constraints by making technical trade-offs
  • Participate in growing their team's skills and help mentor internal and customer team members
  • Provide guidance on the people, organizational, security, and compliance aspects of transforming the contact center to the cloud
Requirements
  • Bachelor's degree or equivalent experience
  • 5+ years of experience as a contact center technology architect, enterprise IT Architect, or senior contact center developer working with leading contact center technology platforms and applications
  • Hands-on technical practitioner and individual contributor
  • Hands-on experience working on the design, development, and deployment of contact center solutions at scale
Preferred Qualifications
  • Computer Science, Information Systems, or Engineering background preferred; Master's degree desired
  • Diverse technical background that includes architecting and developing the frontend and backend components of cloud-based web applications
  • 10+ years of experience building call center/collaboration/telephony platforms in a Cloud or On-Premises environment, particularly building application integration capabilities for CRM/WFM platforms
  • Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure
  • Enterprise call center/telecomm implementation and operations experience
  • Serverless development experience including complex integrations with Amazon Lex, Lambda, Redshift, Aurora, Kinesis, and Dynamo DB
  • Software Development/DevOps experience with integrating contact center platforms, CRMs, WFMs, and AI
About Amazon

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit our website.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $118,200/year in our lowest geographic market up to $204,300/year in our highest geographic market.

Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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