Patient Access Specialist Outpatient
5 days ago
We are seeking a highly skilled Patient Access Specialist Outpatient to join our team at AdventHealth. This role is responsible for ensuring patients are appropriately registered for all service lines, performing eligibility verification, obtaining pre-cert and/or authorizations, making financial arrangements, requesting and receiving payments for services, performing cashiering functions, clearing registration errors and edits pre-bill, and other duties as required.
Key Responsibilities- Registers patients for all services, including emergency room, outpatient, inpatient, observation, same day surgery, and outpatient in a bed.
- Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, and performs cashiering functions.
- Clears registration errors and edits pre-bill, and other duties as required.
- Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary, and patient access departments.
- Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.
- Provides PBX (switchboard) coverage and support as needed.
- High School degree or equivalent required.
- One year or more of relevant healthcare experience preferred.
- Prior collections experience preferred.
- One or more years of customer service experience preferred.
- Associate's degree preferred.
- Bilingual – English/Spanish preferred.
AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. We are a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.
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Patient Access Specialist
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