Customer Service/ Inside Sales Representative

3 weeks ago


Elkridge, Maryland, United States J J McDonnell & Co Inc Full time
Job Title: Customer Service/ Inside Sales Representative

At J J McDonnell & Co Inc, we are seeking a highly motivated and organized Customer Service/ Inside Sales Representative to join our team. The successful candidate will be responsible for supporting all Sales Representatives and providing exceptional customer service.

This is a full-time position working Monday - Friday with rotating Saturday shifts from 9:00a.m.-5:00p.m. The ideal candidate will have excellent problem-solving skills, the ability to multitask, and strong communication skills.

A competitive salary of $50,000-$60,000 per year is offered, depending on experience. If you are a self-motivated individual looking for a new challenge, please submit your application.

Responsibilities:
  • Suggestive selling to current customers.
  • Accurately input sales orders.
  • Answer all calls promptly and professionally.
  • Take customer messages and orders appropriately. This will involve escalating calls and/or issues to the appropriate individual or department.
  • Attend to will-call customers.
  • Making telephone calls to customers and following customer call sheets.
  • Update changes to customer order guides (in Seasoft) under the supervision or request of the account manager.
  • Updating customer price sheets as scheduled or as needed.
  • Maintain accurate customer price list in Seasoft.
  • Compile sales data.
  • Develop product knowledge and market information to continually increase knowledge of the industry and pricing rationale.

Requirements:
  • High School Diploma
  • Graduation from an accredited four-year college or university a plus.
  • Three to five years of progressively responsible, related experience in a position of comparable scope and size to the Company.
  • Able to learn Seasoft software package.
  • Proficiency in Microsoft Office Suite.
  • Excellent problem solving and organizational skills.
  • Excellent verbal and written communications skills.
  • Able to transfer attention from one task to another frequently without affecting performance.


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