Senior Product Manager

4 days ago

Seattle, Washington, United States Amazon Full time
About the Role

We are seeking a highly skilled Senior Product Manager - Technical to join our Customer Experience Automation team within Device, Digital & Alexa Support (D2AS) org. As a key member of our team, you will be responsible for driving the development of cutting-edge experiences for our global customers.

Key Responsibilities
  • Identify new opportunities and develop proposals to drive growth areas for our D2AS team.
  • Collaborate with cross-functional teams on fast-paced, challenging projects, experimenting with new possibilities and taking calculated risks.
  • Define and create customer experiences for our self-service chat platform, catering to a global user base.
  • Develop product strategies, roadmaps, and detailed requirements to execute your vision.
  • Work closely with engineering, design, operations, legal, customer service, and executive teams to ensure seamless execution.
About the Team

Our Customer Experience Automation team's goal is to create a seamless and delightful experience for customers using Amazon products and services. We use advanced AI technology to anticipate and resolve issues before they occur, providing personalized support tailored to each customer's preferences and needs while respecting their privacy.

We equip customers with relevant information and data to make informed decisions and get the most out of their Amazon experience. Our approach is designed to be simple, clear, and action-oriented, ensuring customers can easily understand and benefit from our solutions.

Basic Qualifications
  • Bachelor's degree
  • 7+ years of technical product or program management experience
  • 5+ years of end-to-end product delivery experience
  • Experience owning/driving roadmap strategy and definition
  • Experience with feature delivery and tradeoffs of a product
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Experience managing technical products or online services
  • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
Preferred Qualifications
  • Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
  • Experience in building and driving adoption of new tools
  • Experience working in building Generative AI experiences, Customer Experience Improvement and Self Service tools
Amazon's Commitment to Diversity and Inclusion

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/disability-accommodations/

Compensation

The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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